1. Shipping Carriers
We partner with trusted carriers including FedEx, USPS, Ontrac, Yun Express, Yanwen Express, SDH Express, and others.
The carrier for your order is selected automatically based on your delivery location and product type.
We cannot accommodate requests to change carriers.
Our priority is getting your order to you safely and on time—thank you for your understanding!
Note: Roanito is responsible only for printing and dispatching your order on schedule. Delays caused by holidays, extreme weather, natural disasters, or carrier issues are beyond our control—but we’ll always do our best to assist you.
2. Business Days
A “business day” means Monday through Friday, excluding federal holidays and days when banks are closed by law or government order.
3. Processing Time
This is the time we need to prepare and package your order.
Typically: 3–5 business days, depending on the product.
4. Estimated Delivery Times
Delivery dates are estimates only. Holidays, weather, or unforeseen events may cause delays.
All orders include a tracking link—feel free to monitor your package anytime!
5. Shipping Fees
Calculated based on destination and number of items:
Standard: $5.99 (1st item) + $1.99 (each extra)
Fast: $19.99 per item
6. Shipping Destinations
We ship worldwide!
Exclusions: We do not ship to APO/FPO or P.O. Box addresses.
7. How to Track Your Order
Once shipped, you’ll receive:
A confirmation email
A tracking number
A direct tracking link
If you created an account at checkout, you can also check your order status under “My Account” → “Recent Orders”.
Note: This feature is only available if you signed up during checkout. Guest orders can’t be accessed via account login.
8. What If My Order Is Lost in Transit?
If your package goes missing, please notify us within 4 days of the estimated delivery date.
Don’t worry—we’ll reprint and reship your order at no cost!
We may ask you to:
Confirm your shipping address
Contact your local post office for assistance
Important: If tracking shows “Delivered” but you haven’t received it, contact us immediately. Also, check with household members or nearby areas—sometimes packages are left in unexpected spots (e.g., “under the back porch table”).
9. Wrong Shipping Address?
If you provided an incorrect address, you’re responsible for the error.
Packages with invalid addresses are usually returned to our facility.
Once received, we’ll notify you and help determine next steps.
10. My Order Is Being Returned to Sender—What Now?
Common reasons include:
Undeliverable address
Unclaimed at customs
Refused or returned by recipient
When the package arrives back at our warehouse, we’ll reach out to:
Update your address (if needed)
Discuss reshipment or refund options
11. Tracking Says “Delivered,” But I Didn’t Get It
We cover carrier errors like lost, damaged, or misrouted packages—especially when tracking lacks clarity.
However, if tracking clearly confirms delivery to your address, please:
Check around your property (porch, mailbox, garage, etc.)
Ask neighbors or household members
Contact us right away at [email protected]
Often, the driver left a note or placed the package in a safe but unexpected spot!
12. Damaged or Defective Item?
If your item arrives damaged or faulty:
Take clear photos of the issue
Email them to [email protected] with a brief description
We’ll promptly send a replacement or issue a refund—no hassle!
Customer Support
Have questions? Need help?
Just email us anytime at: [email protected]